Penerapan Pendekatan Kanban dalam Pengembangan Aplikasi Mobile Manajemen Umrah: Studi Kasus PT. Ajwa Tour
Abstract
The rapid development of information technology encourages Umrah travel agencies to utilize digital systems to improve service efficiency and pilgrim satisfaction. PT. Ajwa Tour, as an Umrah travel agency in Jambi, faces challenges in the process of promotion, communication, and management of pilgrim data which is still carried out conventionally. This study aims to implement a mobile-based Umrah management application using the Kanban method as a system development approach. The Kanban method was chosen because of its flexibility in setting priorities and visualizing workflows effectively. This study went through several stages, starting from compiling a product backlog, planning, development, testing functionality with the blackbox method using Appium, to system deployment. The results of this study are in the form of a mobile application that provides various features such as Umrah package information, travel schedules, worship guides, payment systems, and integrated communication between pilgrims and the agency. Testing shows that the system runs well and the features developed have met user needs. With this application, it is hoped that PT. Ajwa Tour can improve the quality of services digitally and answer the challenges in managing Umrah worship more efficiently and effectively
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